Trust Centre
Trust & Security
This page is maintained by Instict Labs to answer common security and privacy questions about our website and the services we provide. It describes the controls currently in place and is updated as our practices evolve. It is not an independent certification.
Shared responsibility
Security on this website depends on three parties. Our hosting and backend providers operate the underlying platform and infrastructure. Instict Labs configures the application, manages access and decides how data is handled. Visitors are responsible for keeping their own devices and accounts secure when interacting with us.
Access and authentication
Access to internal tools and administrative areas is limited to authorised members of the Instict Labs team. Accounts are protected with strong passwords and, where supported, multi-factor authentication. Visitors do not need to create an account to browse this website.
Hosting and platform
Our website and supporting services are hosted on managed cloud infrastructure. Data is transmitted over encrypted connections (HTTPS/TLS) by default. The underlying platform providers maintain their own security programmes and certifications.
Data we collect and how we use it
We collect only the information needed to respond to enquiries, deliver our services and improve the website. This typically includes contact details you submit through forms and standard analytics data such as IP address, browser type and pages visited. Full details are available in our Privacy Policy.
Subprocessors and integrations
We rely on a small number of trusted third-party providers for hosting, email delivery, analytics and customer communications. These providers receive only the information needed to perform their service and are expected to maintain appropriate security and privacy practices.
Cookies and analytics
We use cookies and analytics tools to understand how visitors use the website and to improve performance. You can manage cookies through your browser settings. See the Privacy Policy for more information.
Data retention and deletion
We retain personal information only for as long as reasonably necessary to deliver our services, meet legal obligations and maintain business records. When information is no longer required, it is securely deleted or anonymised.
Your privacy rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, contact us using the details below or see the Privacy Policy.
Reporting a security concern
If you believe you have found a security issue affecting this website or our services, please contact us at hello@instictlabs.com. We appreciate responsible disclosure and will investigate reports promptly.
Contact
Instict Labs
Email: hello@instictlabs.com
See also: Privacy Policy and Terms of Use.